As part of our Commitment to Continuous Quality Improvement, Openness and Transparency, we publish Our Annual Repot on our public website.
I am delighted with the progress of the clinic in 2019. The clinic interior has been upgraded, new equipment has been purchased and operational policies and procedures have been refined. However, the most important asset in the clinic is our staff who have been recognised by the clinic’s BVM Award for Customer Care. I am very proud to be part of the VeinCare team.
This year, 2019, has definitely been our ‘Best Ever’. We have a team that works really well together and everyone takes pride in our clinic. Haroun and I detect a sense of ‘ownership’ – which pleases us greatly. Our HCA’s are as diligent with the cleaning as they are with customer care. This is validated by our BVM Award for Customer Care. Our patients are usually delighted with the results of their procedures and are willing to put their experience on ‘I want great care’ and Google reviews.
Our Patient Surveys indicate that 100% of our patients would recommend us to a family member or friend, 98% felt safe and well looked after and 98% were satisfied with the results.
You can read our Annual Report in full: click here
Get In Touch and Send Us Your Feedback
If you would like more information about any aspect of our Annual Report, do please contact us. In addition, if you would like to send us feedback about your care at The VeinCare Centre, positive or negative, we are always pleased to hear from you. Your feedback will help us with our efforts to continuously reflect on our service and improve even more.
There are many ways for you to give feedback
- calling us by telephone – 01935 873951
- verbally to any member of staff
- using the contact form on the website
- filling our survey form (available from the manager)
- sending feedback directly to our regulator, the Care Quality Commission
- on the independent healthcare review website, IWantGreatCare
- making a complaint – contact Maddie Groves using the contact form on the website