Every member of our team has a very important role in The VeinCare Centre. We could not deliver high quality care for our patients with varicose veins unless we all work together effectively and safely. Team work is essential and it has been recognised by the National Institute for Health and Care Excellence in its guidance CG168. Our Health Care Assistants work under the clinical supervision of our operational manager Maddie Grove. When they are appointed, they receive a rigorous and comprehensive induction programme to prepare them for the many roles they fulfil.
Some of the important roles include:
- To participate in ensuring treatment room and consulting rooms are fully prepared and accurately stocked for treatments and procedures.
- To support patients and clinicians during consultations and procedures.
- To restore the clinical environment between patients and at the end of clinics.
- To undertake ECG as requested
- To obtain, test urine samples and to record results as required.
- To take blood pressure, temperature, pulse and respirations as required and record results accurately.
- To act as chaperone as required during clinics, and to assist patients undressing and dressing as necessary.
- To be competent in the measuring and fitting of compression hosiery.
- To undertake the role of either ‘runner’ or ‘scrub assistant’ in the treatment room
- To participate in mandatory training
- To participate in training and induction of new staff
- To maintain confidentiality in accordance with the clinic policy at all times
The VeinCare Centre values the work of the Health Care Assistants and constantly invests in their professional development within the organisation.
The video below shows a typical day in the life of our HCAs Natalie Pike and Lucy Wicks.