The VeinCare Centre Response to COVID-19

Updated Monday 19 July 2021

As of Monday 19th July, Our COVID-19 Policies and Procedures Remain in Place. 

We require all staff, our patients and visitors to wear the surgical masks that are provided by the clinic when entering.

We remain  COVID-secure and we continue to welcome you to have vein treatment in our safe healthcare environment.

We come to work only when we feel well and after we have had our own temperatures checked and recorded when we arrive. All members of staff have a lateral flow test twice a week.

Throughout the day, we all wear a disposable surgical mask and eye-protection (only removed and replaced when eating or drinking), we maintain social distancing and we regularly wash our hands with soap and water or an alcohol-based hand gel, in line with WHO Guidance.  These measures are followed by all staff (even in the administrative office) and they are aimed to keep you and ourselves safe in the clinic. 

The Clinic has a new air-filtration and ventilation system. All the clinical rooms, the vein treatment room and the office now have separate ventilation systems with medical grade filters. Air is brought into each room from outside after being filtered and either warmed or cooled and then after the air has circulated, it is vented out of the room and fresh air brought back in. Air does not mix between rooms and in this way, the risk or airborne transmission of the virus between staff and patients is minimised. 

All members of staff  have received 2 doses of the COVID vaccine and all of us will have 2 lateral flow tests each week. 

In response to COVID-19, we have had to alter the way we interact with our patients in order to protect you and ourselves.

BEFORE YOUR  APPOINTMENT

Please contact us before coming for your appointment if you have any of the following:

  • A high temperature
  • A new continuous cough
  • A loss or change to your sense of smell or taste
 

Please contact us to cancel or re-arrange your appointment if you have:

  • Been told to self-isolate by NHS Test and Trace or by another Healthcare professional
  • Received a positive COVID-19 result
  • Cold or flu symptoms (runny nose, sneezing, fever, aching joints or just feeling unwell generally)

THE DAY OF YOUR APPOINTMENT

On the day of your clinic appointment, we ask that you do your very best to arrive 5-10 minutes early. We have ample convenient parking, so please remain in your car until the precise time of your appointment, as we are unable to admit you to the clinic before this time. The reason for this is that we want to avoid the possibility that you and the patient before you come into contact with each other.

For the same reason, if you arrive late we may need to curtail your appointment session or make another appointment to complete your consultation or treatment.

We have asked the patients coming before and after you to be punctual. In the past, if you were to be unavoidably held up, we might have had a degree of flexibility if the person after you were willing to sit in the waiting room. Under the current circumstances, we feel that we must insist on punctuality. We appreciate that this means you may need to carefully plan your journey to the clinic and check the prevailing traffic conditions before you set off.

Ring-doorbell-at-time-of-appointment
Our door is kept locked

We now keep our clinic door locked, therefore, at your appointment time, please ring the doorbell and a member of the nursing team will come and greet you.

Before the nurse opens the door, she will have sanitised her hands and she will be wearing a mask and eye-protection.

hand-sanitiser-on-arrival
Nurse demonstrating hand hygiene on arrival

Once inside the building, the nurse will take your temperature and if this is normal she will ask you to confirm that you feel well and then she will ask you to apply an alcohol-based hand gel and to put on a clean surgical mask which we will provide. You will also be asked some COVID-19 screening questions.

If your temperature is raised or if you have developed symptoms we regret that we will not be able to see you on this occasion and will direct you to the current NHS COVID-19 guidance for testing.

If you wish to go to the toilet when you arrive, of course you can do so, but we ask that you keep your mask on, that you wash your hands before leaving the toilet and that you then apply gel again after leaving the toilet.

Consultation-with-PPE
Surgical masks are worn at all times

The nursing staff and Dr Gajraj will maintain a social distance as much as possible during your appointment, but there will be occasions when this is not possible. Therefore, we will wear appropriate additional Personal Protective Equipment (PPE) such as gloves or an apron.

Duplex-scan-with-PPE
Aprons and eye protection are worn when performing scans

We have always had a strict cleaning regime, but now we have instigated an enhanced cleaning schedule between patient appointments and we have allowed extra time between patients for this to take place. After each patient leaves, the chairs and equipment that have been used for the consultation are cleaned. In addition the waiting room chair is wiped down and the toilet is cleaned after use by both staff and patients. The stair banister is also wiped down after each patient leaves. The Clinic also has a weekly deep clean. Therefore, when you arrive, you can be assured that you can touch any surface with confidence.

We would prefer if you came into the clinic for your appointment on your own, but we understand that there are occasions when you may wish to have someone with you in the clinic, particularly if it is your first time at the clinic, if you are very nervous or if you need an extra pair of ears to note what is said. We respectfully request that you have someone from your own household or within your “social bubble”. That usually means that you will come with a partner or relative. During the COVID pandemic we regret that we are unable to admit children to the clinic (under 18 years).

If you have someone with you who wants to use our toilet or have a drink, that person is welcome to do so. If you have a long appointment, that person may sit in our waiting room. We respectfully request that the person coming with you gels before entering and wears a mask while in the clinic. We do not provide reading material, but the person with you is welcome to bring something and take it away when you both leave. 

Doffing-surgical-mask
Surgical masks are diposed of in a clinical waste bin

Before you leave the clinic you will be asked to remove your surgical mask, place it in our “clinical waste bin” and gel your hands again.

hand-sanitiser-before-leaving
Hand hygiene before leaving

These changes in the way we interact with our patients and visitors keep everyone safe. We are still the friendly team we were before lockdown and although we cannot shake hands and although you cannot see our smiles behind our masks,  we really do want you to feel welcome when you come to the clinic. 

These measures are essential to ensure your safety as well as ours.

These measures apply not only to patients entering and leaving the clinic, but also to members of staff, tradesmen, contractors and all visitors. If someone is coming with you to your appointment, please ask that person to read the information on this page.

There may be aspects of this new “patient journey” that you may find difficult or uncomfortable. For example you may not be able to wear a face mask or covering. We can discuss any issue that you have ahead of time and we may be able to vary the way we interact with you on a case by case basis taking into account your individual needs. Please let us know in advance of your appointment and we will do our best to help.

If there is any information or clarification you would like to discuss, please do not hesitate to contact u