Telemedicine Consultation Via Email, Online Medical Questionnaire and Telephone

Dr Haroun Gajraj offers remote telemedicine consultations (via email, secure online medial questionnaire and telephone). This means that you can discuss your condition and potential treatment options with him without having to travel to The VeinCare Centre.

The benefits of telemedicine

Whether you live close to The VeinCare Centre or a long distance away, in addition to saving travelling time, transport costs and possible delays in traffic, telemedicine offers the following benefits:

  • Less time off work
  • Fewer disruptions with any childcare arrangments
  • Access a consultation more quickly
  • Fewer clinic visits
  • After a telemedicine consultation, a treatment appointment can be arranged as the consent process will have been completed

How will it work?

You can request a telemedicine consultation with Dr Gajraj by using the contact form or by telephone.

Prior to your appointment, we ask that you complete a full medical questionairre online and that you send photographs via email for Dr Gajraj to study and discuss during your telephone call.

Medical information is provided in advance via a secure online registration form which is then submitted by the patient to a server that is fully compliant with data privacy laws.

At the time of your telephone consultation, Dr Gajraj will be in a private area: he cannot be overheard and his computer screen cannot be seen by anyone else. Dr Gajraj will make clinical notes of the telephone consultation.

What will happen during the telemedicine consultation?

You will have a private telephone conversation with Dr Gajraj. Dr Gajraj will listen to your concerns and your symptoms and he will ask you questions about your general health. With this information, together with information and photographs that you have sent in advance, he can usually assess and diagnose leg vein conditions, facial veins, enlarged hand and arm veins and complications of vein problems.

This remote consultation will enable Dr Gajraj to give you a good idea about your diagnosis and possible treatment options for your veins, enabling you to decide how you wish to proceed.

You can ask questions about what the treatments might involve, the risks and benefits as well as the likely costs. 

What About Video Consultations?

The VeinCare Centre trialled video consultations for 6 months. High quality photographs sent via email were noted to be much more helpful than rather poor quality images via a webcam. Furthermore, issues with broadband speeds and connections meant that video was less reliable than the telephone. Video Consultations are not provided at present.

What will happen after the telemedicine consultation?

After the consultation we will send a letter to you which will summarise the consultation and any plans for treatment. We will also email  the information leaflets about any proposed treatment directly to you.

If you decide to have treatment, arrangements will be made for you to have this at The VeinCare Centre.

Prior to leg vein treatment, Dr Gajraj will assess your veins by a Duplex Ultrasound Scan.

Can I have treatment straight after a telemedicine consultation?

During the telemedicine consultation, Dr Gajraj will discuss your conditon with you, the treatment options and what treatment involves. You will be able to ask questions. The online consultation is exactly the same as the consultation you would have had if you had come to see Dr Gajraj in the clinic. 

By sending the clinic photographs in advance of your telemedicine consultation, Dr Gajraj will be able to conduct a virtual examination. In nearly all cases, after a telemedicine consultation, Dr Gajraj will be able to provide a treatment plan. 

Of course, before treatment is provided in person, Dr Gajraj will complete the clinical examination. For the treatment of hand and arm veins and facial veins, you can proceed to treatment directly during your clinic appointment. For leg vein treatments, including leg spider veins, a preliminary duplex ultrasound scan will be necessary on the day of your treatment appointment.

The fees involved will be carefully explained to you during and after your telemedicine consultation.

How much does the telemedicine consultation cost?

The fee for a telemedicine consultation with Dr Gajraj is £100.

How do I book a telemedicine consultation?

You can book a  telemedicine consultation with Dr Gajraj by calling us or by using the contact form